FREE DOMESTIC SHIPPING ON ALL ORDERS!
🐾 Current Processing Time: 5-7 Days 🌈

Frequently Asked Questions

Reference Chart

What do you mean by “smaller bandanas will feature less of the design than larger bandanas”?

 

The reference chart below is an example of the same print on our five different sized bandanas. Sometimes the Xsmall & Small will feature very little of the design. We do our best to get the ideal placement for your tiny doggos and kitties!

Over The Collar Size Guide

I still need help with Over The Collar bandana sizing!

 

Good news! We have a super duper informative chart below that breaks down our sizing.

Over The Collar Bandana Sizing

Collar Length is the most important factor when determining size.

Xsmall
– Length: 6 Inches
– Fits collars up to 1/2 inch wide
– Recommended collar length: 8-12”
– Recommended weight: under 12 lbs
– Breed examples: Cat, Chihuahua, Yorkie

Small
– Length: 8 Inches
– Fits collars up to 3/4 inches wide
– Recommended collar length: 11- 15”
– Recommended weight: 13-25 lbs
– Breed examples: Pomeranian, Dachshund, Bichon

Medium
– Length: 11 Inches
– Fits collars up to 1 inch wide
– Recommended collar length: 15-18”
– Recommended weight: 25-45 lbs
– Breed examples: Heeler, Aussie, Beagle, Boston Terrier

Large
– Length: 14 inches
– Fits collars up to 1 ½ inch wide
– Recommended collar length: 18 – 22’
– Recommended weight: 45 – 90 lbs
– Breed examples: Lab, German Shepard, Dalmatian, medium Pitbull

Xlarge
– Length: 16 inches
– Fits collars up to 1 1/2 inches wide
– Recommended collar length: 21 inches +
– Recommended weight: 90 lbs +
– Breed examples: Malamute, large Pitbull

Processing Your Order

How Long Until My Items Ship?

 

Please allow 3-7 business days for your pet accessories to ship (M-F). I hand make each item after your order is placed, most items are not premade. Clothing can take up to 10 business days to ship, in case I need to order your specific size or color from the wholesaler. I have a small amount of inventory on hand.

Shipping

What Shipping Methods Are Available And How Long Does Shipping Take?

 

Woofingtons offers FREE shipping across the USA. We use USPS First Class shipping, which generally takes 5-7 days.

If you want to upgrade to faster shipping you can purchase the “Expedited Shipping” listing for $5. This upgrade is for Prioirty 3 Day Shipping.

*** Due to COVID delays shipping may take longer.

 

How Do I Track My Order?

 

Once your order has shipped you will be sent a shipping confirmation email. This email will include your tracking number. Please allow up to 24 hours for the tracking to update. 

 

Do You Ship Outside The US?

 

We are currently not accepting orders ouside of the US. This is due to COVID Post Office delays. International orders are taking around 2 months to arrive at their destinations. We will be accepting international orders soon.

 

What If My Order Is Lost Or Stolen?

 

Woofingtons is not responsible for lost or stolen packages. Please ensure your shipping address is correct prior to placing your order. If you notice it is incorrect immediately after placing it, please email us at Woofingtonshelp@gmail.com with the correct address. This must be done BEFORE the order has shipped. You will be able to follow your package with your tracking number. If you think your package was lost you will need to fill out a missing package form request with USPS. 

If an order is returned to us by USPS as a result of the address being entered incorrectly at checkout, we will not reship the package for free. There will be a minimum $4 reship fee (more for clothing items) and the correct address will need to be provided to us via email. 

Payment

What Payment Methods Are Accepted?

 

We currently accept: Mastercard, Discover, American Express, JCB, Visa, and PayPal

Orders & Returns

How Do I Cancel Or Change My Order?

 

You must email us at: Woofingtonshelp@gmail.com within 12 hours of ordering to cancel or make changes to your order.

 

Do I Need An Account To Place An Order?

 

No accounts are optional. If you do sign up for an account you will receive special discounts via email and be the first to know about our product launches!

 

How Do I Make A Return?

 

Please email us with a return request at: Woofingtonshelp@gmail.com. Please include your order number if you have it.

Returns are permitted as long as the item is new and unwashed. Buyer is responsible for return shipping cost. Return packages must be postmarked within 7 days following delivery. Please mail return packages to: 

Woofingtons
2029 Grey Eagle Dr
Medford OR 97501

A full refund, minus shipping costs, will be returned to your original form of payment within 5-7 days after the package is received. Please include your original packing slip with the return

 

How Do I Make An Exchange?

 

Please email us with an exchange request at: Woofingtonshelp@gmail.com. Please include the order number on your packing slip.

Exchanges are permitted as long as the item is new and unwashed. Buyer is responsible for the return shipping cost of the original item. Please mail the original item to:


Woofingtons
2029 Grey Eagle Dr
Medford OR 97501

Please include the original packing slip. Once we receive the original package we will email you to confirm that the new item has been exchanged and shipped. 

Other

Haven’t answered your question?

Email us at: Woofingtonshelp@gmail.com – please include order number if you have one.

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